I am trying to set up an identity for my wife in Internet Explorer 6. My ISP is ntlworld and I have set up an account for her and obtained an email address.

I have set up an identity for her in IE but when I log her identity on I get an error message saying that 'POP address ntlworld cannot be found' even though I am already logged on.

She thinks I'm a real duffer 'cos I told her it would be easy to set up an email address for her so I'd be grateful for any help in saving my reputation.

Don't know if this link helps, but it's a start
http://www.ntlworld.com/help/oe.htm#multi

Thanks Paul, unforutately it doesn't help. When I go through the steps mentioned I get an Internet Connection wizard which asks for the outgoing and incoming servers, that's where I enter 'ntlworld' its accepted but as I said the error messaged then tells me it cannot be found.

I wonder if that's where I'm going wrong.

P

Success.

Thanks Paul, your info did help in the end.

I was entering "POP3.ntlworld" instead of "pop.ntlworld.com" but now it all works.