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| Unexpected shutdown |
 Oct 13 2008, 09:25 AM
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#1
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New Member  Group: Members Posts: 2 Joined: 13-October 08 From: U.K Member No.: 9,718   |
I have just bought a new pc (less than a week old), my problem is it just shuts itself off now and again, can anyone help?
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Oct 13 2008, 12:23 PM
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#2
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SuperNova III Member  Group: Support Team Posts: 2,141 Joined: 2-November 02 From: Toronto Member No.: 302  |
what are you usually doing when it shuts down? how long does it keep working before shutting down? (if it's after a few minutes then open the case & check if cpu fan is working) usually it's a cpu overheating & it could seriously harm the cpu if you keep using it in this condition. it's still under warranty so u can call the customer support people too.
if it comes with a windows pre-installed then look into the start menu & search for some utility that let's u monitor cpu fan speed & temperature. if there is none, go to the computer or motherboard manufacturer's web site & search for a kind of probe software that does the same thing. you may eventually need to try 2 things: put some thermal paste between cpu & heat sink to help with heat conduction. (http://www.arcticsilver.com/arctic_silver_instructions.htm) if that didn't help, you may need a more powerful cpu fan. |
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Oct 14 2008, 10:40 PM
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#3
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New Member Group: Members Posts: 2 Joined: 13-October 08 From: U.K Member No.: 9,718 |
QUOTE(amir @ Oct 13 2008, 01:23 PM)  what are you usually doing when it shuts down? how long does it keep working before shutting down? (if it's after a few minutes then open the case & check if cpu fan is working) usually it's a cpu overheating & it could seriously harm the cpu if you keep using it in this condition. it's still under warranty so u can call the customer support people too. if it comes with a windows pre-installed then look into the start menu & search for some utility that let's u monitor cpu fan speed & temperature. if there is none, go to the computer or motherboard manufacturer's web site & search for a kind of probe software that does the same thing. you may eventually need to try 2 things: put some thermal paste between cpu & heat sink to help with heat conduction. (http://www.arcticsilver.com/arctic_silver_instructions.htm) if that didn't help, you may need a more powerful cpu fan. Thanks Amir, I called customer support and they took it back, i'll let them sort it but thanks anyway. |
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Lo-Fi Version | Time is now: 23rd May 2013 - 09:16 AM |
