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#1 marblemitten

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Posted 13 October 2008 - 09:25 AM

I have just bought a new pc (less than a week old), my problem is it just shuts itself off now and again, can anyone help? lookaround.gif

#2 amir

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Posted 13 October 2008 - 12:23 PM

what are you usually doing when it shuts down? how long does it keep working before shutting down? (if it's after a few minutes then open the case & check if cpu fan is working) usually it's a cpu overheating & it could seriously harm the cpu if you keep using it in this condition. it's still under warranty so u can call the customer support people too.

if it comes with a windows pre-installed then look into the start menu & search for some utility that let's u monitor cpu fan speed & temperature.
if there is none, go to the computer or motherboard manufacturer's web site & search for a kind of probe software that does the same thing.

you may eventually need to try 2 things: put some thermal paste between cpu & heat sink to help with heat conduction. (http://www.arcticsil...structions.htm)
if that didn't help, you may need a more powerful cpu fan.


#3 marblemitten

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Posted 14 October 2008 - 10:40 PM

QUOTE(amir @ Oct 13 2008, 01:23 PM) <{POST_SNAPBACK}>
what are you usually doing when it shuts down? how long does it keep working before shutting down? (if it's after a few minutes then open the case & check if cpu fan is working) usually it's a cpu overheating & it could seriously harm the cpu if you keep using it in this condition. it's still under warranty so u can call the customer support people too.

if it comes with a windows pre-installed then look into the start menu & search for some utility that let's u monitor cpu fan speed & temperature.
if there is none, go to the computer or motherboard manufacturer's web site & search for a kind of probe software that does the same thing.

you may eventually need to try 2 things: put some thermal paste between cpu & heat sink to help with heat conduction. (http://www.arcticsil...structions.htm)
if that didn't help, you may need a more powerful cpu fan.


Thanks Amir, I called customer support and they took it back, i'll let them sort it but thanks anyway.





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