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| IBM server worth $1.4 million falls off forklift |
 Aug 28 2007, 10:04 AM
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#1
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 Boss, my code's compiling (xkcd)  Group: Admins Posts: 10,440 Joined: 19-September 01 Member No.: 1   |
 Even worse, IBM refused to fix or replace it, so the poor guys at T.R. Systems had to cash in another $1.4 million for a new one. From Information Week: "An IBM server worth $1.4 million was wrecked after it fell off a forklift during shipping. Now the customer is suing -- claiming that the computer maker failed to properly package the high-end business system. Federal contractor T.R. Systems says its workers were moving the server from a freight truck into its warehouse in Alexandria, Va., when the mishap occurred. "The rear wheels of their forklift hit the raised surface at the entry door of the warehouse, causing the forklift to rock, and subsequently causing the server to rock," T.R. Systems says in court papers filed last month. "As a result of the rocking motion, the base of the pallet and the crate broke and the crate fell onto the curb, damaging the server packed inside," the contractor states in papers filed in U.S. District Court in Alexandria, Va. T.R. Systems claims IBM refused to take back the damaged server or send technicians to inspect or repair it. As a result, the company claims it was forced to purchase a replacement server from IBM following the October incident. The server was ultimately bound for T.R. Systems' customer the U.S. Patent and Trademark Office. In its lawsuit, T.R. Systems claims its own clumsiness isn't to blame for the server's destruction. "The damages sustained by T.R. Systems was due to the poor workmanship and/or defective packaging design and methods used by IBM," the company argues in court papers. T.R. Systems says IBM failed to pack the server into a palletized crate "that was strong enough to support the substantial height and weight of the server." Court papers do not specify an IBM server model number. In a statement, IBM officials said "we will defend ourselves vigorously" in the case. The company declined to elaborate or discuss details of its shipping policies. T.R. Systems is seeking damages in excess of $1.4 million." Source: Information Week (via CodeProject) --------------------    Things that I don't suck at: Photography (flickr, JPG Mag), "Don't bail; the best gold is at the bottom of barrels of crap!" -Randy Pausch I have people-skills goddamnit! What is wrong with you people!!! | www.skyrill.com |
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Aug 28 2007, 02:09 PM
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#2
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SuperNova III Member Group: Support Team Posts: 2,141 Joined: 2-November 02 From: Toronto Member No.: 302  |
the driver was definitely thinking Arby's!
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Aug 29 2007, 02:39 AM
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#3
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 REEEOOOOWW  Group: Moderators Posts: 1,938 Joined: 10-November 03 From: Perth, Western Australia Member No.: 675  |
Wow. I hope IBM have to pay up, very greedy...
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Aug 29 2007, 02:12 PM
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#4
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SuperNova III Member Group: Support Team Posts: 2,141 Joined: 2-November 02 From: Toronto Member No.: 302 |
i think if it's not smashed severely, what they are asking for is fair. they really should send a tech to fix it (not for free of course). oh, i feel someone from IBM is reading this now... man he is convinced, i touched his feelings ... oh my god ... he pulled a gun out of the drawer...
Cool sig anyway 
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Sep 1 2007, 04:17 PM
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 No way... It compiles? SHIP IT! Group: Moderators Posts: 609 Joined: 27-December 04 From: Thunder Bay, Ontario Canada Member No.: 2,133 |
Wow, I guess that company has just found them selfs a good 1.4 mil Door stop,
But IBM should try to fix it, or at least give them a discount on another one, because they bought this server at 1.4 mil and I don't think there is much stock turnover for those servers. Also that that company is still going to buy another server from the company that gave them the cold shoulder. -------------------- -Mad_cow |
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Sep 3 2007, 05:53 AM
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#6
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 MaD_cOw has nothing on me at MODing! Group: Moderators Posts: 916 Joined: 4-June 04 From: California Member No.: 1,362  |
Great customer service, lol.
-------------------- QUOTE("Richard Hammond - Top Gear") We're gonna to die now, that's it." |
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Sep 25 2007, 07:33 PM
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#7
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Boss, my code's compiling (xkcd) Group: Admins Posts: 10,440 Joined: 19-September 01 Member No.: 1 |
-------------------- Things that I don't suck at: Photography (flickr, JPG Mag), "Don't bail; the best gold is at the bottom of barrels of crap!" -Randy Pausch I have people-skills goddamnit! What is wrong with you people!!! | www.skyrill.com |
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| Guest_Guest_Mark_*_* |
Apr 7 2008, 03:59 AM
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#8
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Guests |
How on earth could this be IBM's fault! $8-$12 an hour warehouse guy dumps the computer in some warehouse with junk floors and equipment. Trying to do things as cheap as they can. Do you think for a moment the warehouse cares until it cost's them. Get real!
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Dec 17 2009, 05:14 AM
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#9
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New Member  Group: Members Posts: 1 Joined: 17-December 09 Member No.: 11,945 |
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