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IBM server worth $1.4 million falls off forklift


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#1 usr.c

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Posted 28 August 2007 - 10:04 AM

Even worse, IBM refused to fix or replace it, so the poor guys at T.R. Systems had to cash in another $1.4 million for a new one. From Information Week: "An IBM server worth $1.4 million was wrecked after it fell off a forklift during shipping. Now the customer is suing -- claiming that the computer maker failed to properly package the high-end business system.

Federal contractor T.R. Systems says its workers were moving the server from a freight truck into its warehouse in Alexandria, Va., when the mishap occurred. "The rear wheels of their forklift hit the raised surface at the entry door of the warehouse, causing the forklift to rock, and subsequently causing the server to rock," T.R. Systems says in court papers filed last month.

"As a result of the rocking motion, the base of the pallet and the crate broke and the crate fell onto the curb, damaging the server packed inside," the contractor states in papers filed in U.S. District Court in Alexandria, Va.

T.R. Systems claims IBM refused to take back the damaged server or send technicians to inspect or repair it. As a result, the company claims it was forced to purchase a replacement server from IBM following the October incident. The server was ultimately bound for T.R. Systems' customer the U.S. Patent and Trademark Office.

In its lawsuit, T.R. Systems claims its own clumsiness isn't to blame for the server's destruction. "The damages sustained by T.R. Systems was due to the poor workmanship and/or defective packaging design and methods used by IBM," the company argues in court papers.

T.R. Systems says IBM failed to pack the server into a palletized crate "that was strong enough to support the substantial height and weight of the server." Court papers do not specify an IBM server model number.

In a statement, IBM officials said "we will defend ourselves vigorously" in the case. The company declined to elaborate or discuss details of its shipping policies.

T.R. Systems is seeking damages in excess of $1.4 million."

Source: Information Week (via CodeProject)


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#2 amir

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Posted 28 August 2007 - 02:09 PM

the driver was definitely thinking Arby's!

#3 Scary

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Posted 29 August 2007 - 02:39 AM

Wow. I hope IBM have to pay up, very greedy...

#4 amir

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Posted 29 August 2007 - 02:12 PM

i think if it's not smashed severely, what they are asking for is fair. they really should send a tech to fix it (not for free of course). oh, i feel someone from IBM is reading this now... man he is convinced, i touched his feelings ... oh my god ... he pulled a gun out of the drawer...


Cool sig anyway original.gif

#5 MaD_cOw

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    No way... It compiles? SHIP IT!

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Posted 01 September 2007 - 04:17 PM

Wow, I guess that company has just found them selfs a good 1.4 mil Door stop,

But IBM should try to fix it, or at least give them a discount on another one, because they bought this server at 1.4 mil and I don't think there is much stock turnover for those servers. Also that that company is still going to buy another server from the company that gave them the cold shoulder.
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#6 everythingsbs

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Posted 03 September 2007 - 05:53 AM

Great customer service, lol.
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#7 usr.c

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Posted 25 September 2007 - 07:33 PM

Aah not again.

http://www.break.com...ies-on-car.html


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#8 Guest_Guest_Mark_*_*

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Posted 07 April 2008 - 03:59 AM

How on earth could this be IBM's fault! $8-$12 an hour warehouse guy dumps the computer in some warehouse with junk floors and equipment. Trying to do things as cheap as they can. Do you think for a moment the warehouse cares until it cost's them. Get real!

#9 dairel15

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